Refund and replacement policy
Last updated 1 August 2026
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The short version
If a key does not activate, we replace it. If we cannot replace it, we refund it.
When you get a replacement
- The key is rejected by the publisher's activation server
- The key was already used by someone else
- The wrong product or edition was sent
- No key arrived and it is not in your spam folder
Contact us within 30 days of purchase with your order email and the exact error message. Most cases are fixed the same day.
When a refund applies
If we cannot supply a working key for the product you bought, you get a full refund to the original payment method.
When we cannot refund
- The key works but the software does not suit you — check compatibility before buying
- The key was bought for the wrong system despite the compatibility notes
- The key has been shared or published
A delivered serial key cannot be returned, which is why we ask you to read the product page carefully first.
How to start a claim
Email support@example.com with your order email, the product name and a screenshot of the error. We reply within one business day.